Return & Refund Policy

Last Updated: August 29, 2026

We want you to have confidence when purchasing from Yongletong. If you are not satisfied with your purchase, please review the following return and refund guidelines.

1. Return Requests

Customers may request a return in accordance with the applicable return period and requirements stated on the product page or at the time of purchase.

Products must generally be returned in appropriate condition and with the necessary accessories, documentation, and original packaging where applicable.

2. Products That May Not Be Eligible for Return

Certain products or situations may not qualify for return, including products that:

  • Have been significantly damaged through misuse
  • Show signs of unauthorized modification or repair
  • Are missing essential components or accessories
  • Have been damaged after delivery due to improper use
  • Are otherwise excluded under applicable law or the specific product return terms

3. Return Process

To request a return, please contact our customer service team and provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos when necessary
  • Other information reasonably required to evaluate the request

Please do not send products to an address without receiving return instructions from our customer service team.

4. Refunds

Once the returned product has been received and inspected, we will determine whether the refund requirements have been satisfied.

Approved refunds will normally be issued through the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

5. Damaged or Defective Products

If you receive a product that appears damaged, defective, or incomplete, please contact us as soon as possible after delivery.

Please provide your order information and relevant photos or videos so that we can evaluate the issue and determine the appropriate solution.

Depending on the circumstances, the solution may include troubleshooting, replacement parts, product replacement, repair, or refund, subject to applicable policies and law.

6. Exchanges

Product exchanges may be available depending on product availability and the specific circumstances of the request.

Please contact customer service before sending a product back.

7. Contact Us

For return or refund assistance, please contact:

Guangdong Yongletong Electronic Technology Co., Ltd.
Shenzhen, Guangdong Province, China
Email: szyc889@126.com